FAQs
Is the product physical or digital?
Nearly all of our products are physical. We are growing our digital cut file collections and the Wild Holiday Home collection is currently available as a digital download as well as a physical collection. All other items will be physically shipped to you.
Where is the product made?
We proudly have all of our Wild Whisper paper products printed in Calgary, Alberta, Canada. Our photopolymer stamps are made in the USA.
When will my product be shipped?
Please read the Canada Post Strike page.
What will shipping costs be?
Shipping costs are based on your location and the weight of your order. A preview will be available in checkout and will adjust according to what is in your cart.
Please read the Canada Post Strike page.
Is local pickup available?
Yes! Our pickup location is in Langdon, AB (15 minutes east of Calgary city limits). Arrangements will need to be made for pick up, as this is a home based business and not a storefront. Thank you!
Does Wild Whisper ship internationally (beyond Canada)?
Yes, we ship worldwide! The customer is responsible for assuring that the product can be lawfully imported to the destination country. International orders may be subject to import taxes, customs duties and fees levied by the destination country. These fees are charged once a shipment reaches your country and must be paid by the recipient. Wild Whisper has no control over these charges and can’t predict what they may be. Customs fees and policies are different from country to country and can change regularly. You should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our delivery estimates.
Please read the Canada Post Strike page.
What if I forgot to add something to my order?
If you would like to add additional items to an order that you have already placed and paid for, please place a separate order. If your initial order has not already shipped, we will bundle them together and refund you any difference in shipping charges. If the first order has already been packaged or shipped, we will not be able to bundle them.
What forms of payment does Wild Whisper accept?
We accept Visa, Mastercard, American Express, PayPal, and Debit cards associated with any of the listed companies. Your billing preferences can be changed by accessing your account information.
What is the return policy?
ALL SALES ARE NOW FINAL. Wild Whisper has had to make the difficult decision to close our doors. We have heavily discounted all items in order to clear our inventory. If there happens to be issues with your order when it arrives, email us at wildwhisperdesigns@gmail.com and we will work on rectifying the issue.
Does Wild Whisper sell wholesale?
If you are a retailer interested in carrying our products we would love to hear from you! If you have any wholesale inquiries, please contact us at wildwhisperdesigns@gmail.com.